Nothing is more important to us than customer satisfaction.

Please contact us at meg@zuustudio.com with any questions and we will promptly get back to you.

Shipping

We ship to the address you provide at time of checkout. PLEASE be sure to give the correct address.  ZUU studio is not responsible for lost packages due to incorrectly supplied addresses.

SHIPPING METHODS:

(Note: all items are processed and then shipped out within 2-3 business days)

  • Domestic- USPS Priority Mail with tracking information and delivery within 2-3 business days. This includes $50.00 insurance.
  • International- Items ship using First Class mail and are delivered in 6-10 business days. No insurance included. (If international items do not arrive with in this time, they are usually being held at your local customs office. All duties or customs charges are the responsibility of the customer.)

PLEASE NOTE: ZUU studio is not responsible for lost packages; We will provide you with proof of shipment.

If you require expedited shipping, please inquire prior to making a purchase. Contact us

Return/Exchange policy

You are entitled to an exchange or refund within 30 days of your purchase. Please note that the product must be returned unused, in original packaging. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. 

We want you to be happy with your purchase! Let us know what the problem is and we'll do our best to fix it. Repairs or chain length changes may involve a fee.  You are responsible for shipping. 

ZUU studio's return address:

ZUU studio,

2812 Ellwood Ave.

Richmond VA, 23221

 

Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at ZUUstudio, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by ZUUstudio as responsible for the personal information.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at ZUU studio, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at ZUU studio for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by ZUU studio as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to ZUU studio and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request ZUU studio to delete or correct the information held about you. By accepting the ZUU studio Conditions, you agree to the above.

Payment

All products remain ZUU studio's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from ZUU studio.

All transfers conducted through ZUU studio are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.